Refund policy

UPDATED 8/9/2023

ALL CLEARANCE, SALE ITEMS, AND JEWELRY ARE FINAL SALE
NO RETURNS, EXCHANGES, OR STORE CREDIT

REGULAR PRICED ITEMS
MERCHANDISE OR STORE CREDIT WITHIN 2 WEEKS ONLY

We have a TWO WEEK Return Policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn AND unused, with tags, and in its original packaging.

You’ll also need the receipt of proof of purchase. 

To start a return, you can contact us at atujewelryandclothing@gmail.com or for expedited service please call us at the store 941-923-7038. 

If your return is accepted, instructions on how and where to send your package will follow.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and go from there.

Exceptions / Non-Returnable Items
Please email us at atujewelryandclothing@gmail.com or call us

at 941-923-7038 if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns, exchanges, or store credit on sale items, clearance items, jewelry or gift cards.

Exchanges
The fastest way to ensure service, is to call or email us in the case of requesting an exchange if the item qualifies.

ALL CLEARANCE, SALE ITEMS, AND JEWELRY ARE FINAL SALE
NO RETURNS, EXCHANGES, OR STORE CREDIT

IF IT IS PAST 2 WEEKS, we CANNOT guarantee any return, refund, or exchange.

 

Refunds
We will notify you once we’ve received and inspected your return.

If approved, you’ll be refunded on your original payment method within 7-10 Days.

Please remember it can take some time for your bank or credit card company to process and post the refund.